L2 - R4.6 Unable to Blend

According to the problem analysis result done by CCA, you can directly begin the subsequent troubleshooting process from the corresponding potential root cause.

STEP 1 - Verify that all the wires of the blender are securely connected to the extension wire connectors

• Result 1 - Not securely connected.
  Start STEP 2.
  

• Result 2 - Securely connected.
  Start STEP 3. 

STEP 2 - Reconnect the wires. Then, verify if the blender can blend typically. 

• Result 1 - Can blend. 
  Issue close. 
  Root cause: Extension wire / blender wire disconnected.

• Result 2 - Cannot blend. 
  Start STEP 3.

STEP 3 - Verify that all the signal wire connections on the control board are fine.

• Result 1 - Not securely connected.
  Start STEP 4.
  

• Result 2 - Securely connected.
  Start STEP 5.

STEP 4 - Reconnect the disconnected signal wire. Then, verify if the blender can blend typically. 

• Result 1 - Can blend. 
  Issue close. 
  Root cause: Extension wire / control board connector disconnected.

• Result 2 - Cannot blend. 
  Start STEP 5.

STEP 5 - Replace the blender (see SOP here). Then, verify if the blender can blend typically. 

• Result 1 - Can blend. 
  Issue close. 
  Root cause: The blender fails.

• Result 2 - Cannot blend. 
  Start STEP 6.

STEP 6 - Replace the control board (see SOP here). Then, verify if the blender can blend typically. 

• Result 1 - Can blend. 
  Issue close. 
  Root cause: The control board fails.

• Result 2 - Cannot blend. 
  Escalate to PSE.

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