L2 - R4.6 Unable to Blend

Modified on Mon, 26 May at 7:23 PM

According to the problem analysis result done by CCA, you can directly begin the subsequent troubleshooting process from the corresponding potential root cause.

STEP 1 - Verify that all the wires of the blender are securely connected to the extension wire connectors

Result 1 - Not securely connected.
Start STEP 2.

Result 2 - Securely connected.
Start STEP 3.

STEP 2 - Reconnect the wires. Then, verify if the blender can blend typically.

Result 1 - Can blend.
Issue close.
Root cause: Extension wire / blender wire disconnected.

Result 2 - Cannot blend.
Start STEP 3.

STEP 3 - Verify the voltage from the extension power wire; the expected reading should be 110V AC.

Result 1 - The power input is 110V AC.
Start STEP 5.

Result 2 - The power input is not 110V AC.
Start STEP 4.

STEP 4 - Reconnect / replace the power extension wire. Then, verify if the blender can blend typically.

Result 1 - Can blend.
Issue close.
Root cause: The power wire disconnected.

Result 2 - Cannot blend.
Start STEP 5.

STEP 5 - Verify that all the signal wire connections on the control board are fine.

Result 1 - Not securely connected.
Start STEP 6.

Result 2 - Securely connected.
Start STEP 7.

STEP 6 - Reconnect the disconnected signal wire. Then, verify if the blender can blend typically.

Result 1 - Can blend.
Issue close.
Root cause: Extension wire / control board connector disconnected.

Result 2 - Cannot blend.
Start STEP 7.

STEP 7 - Replace the control board (see SOP here). Then, verify if the blender can blend typically.

Result 1 - Can blend.
Issue close.
Root cause: The control board fails.

Result 2 - Cannot blend.
Start STEP 8.

STEP 8 - Replace the blender (see SOP here). Then, verify if the blender can blend typically.

Result 1 - Can blend.
Issue close.
Root cause: The blender fails.

Result 2 - Cannot blend.
Escalate to PSE.

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