L1 - R4.6 Internet Connection Issue

Here are the recommended steps to verify the root cause or solution in a customer technical support call.  

When the Internet connection goes bad, the customer may contact us with the following symptoms:

• No drink images
• Unable to order BiBs/accessories.

Please follow the steps below to see if the Internet connection can be fixed.

STEP 1 - Assess the WiFi dongle. The green indicator light should be flashing.

• If the green indicator light isn't lit (or becomes a red light), replug the dongle and check again.
• If there is still no Internet, send a new dongle for replacement.

STEP 2 - Press the reboot button for more than 3 seconds. If the Internet connectivity is fine, you should be able to do "data sync" after rebooting. If the issue persists, escalate to L2 technical support for further support actions. (The most common action item is installing the OptConnect to enhance the Internet connection.)

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